Returns & Damage Policy
We accept returns of furniture within 30 days of delivery under the following conditions:
- The furniture is returned to us in the same condition and packaging that it was received in.
- 15% restocking fee applies to any returns.
The following steps outline the returns process. Generally, the returns process takes 4-6 weeks depending on where the customer is located.
- Email firstname.lastname@example.org to notify us of return request. We will approve/deny the request within 3-5 business days.
- Customer is required to re-package furniture as it was shipped to them. Items not returned in the packaging it is sent in will be subject to a 10% fee.
- Customer is required to take returns to FedEx Ground to be returned. We are unable to facilitate FedEx pickups.
- Once we receive the furniture we will inspect it and then issue a refund to your card (minus 15% restocking fee).
We reserve the right to replace products that are damaged in route to the customer. We personally inspect all items prior to shipment to ensure that all items are sent in satisfactory condition. It is therefore imperative that you check your products upon delivery for any damage. We are unable to replace any furniture that is accepted from the carrier as undamaged.
- All damaged claims must be reported in writing via email to email@example.com within 24 hours of the item being delivered.
- Include photos of both the damage to the box and the product(s). These are necessary for us to advocate on your behalf with the carrier.
Did we answer all your questions? If not, please email us at firstname.lastname@example.org.