We’d love to welcome you! You can visit our Costa Mesa showroom Monday through Friday, 10 AM–4 PM. To ensure we can give you our undivided attention, visits are by appointment only. Drop us a note at hello@hatihome.com to reserve your spot.
We’re here to help! Our team is available Monday through Friday, 9 AM–4 PM PST. Reach out anytime, and we’ll get back to you as quickly as possible.
We are happy to offer free returns within 30 days of delivery. Items must be returned in their original condition. Initial shipping charges are non-refundable. If you do not have the original packaging, a $75 repackaging fee will be applied.
Reach out within 30 days of delivery to start the process. We will provide a shipping label and/or arrange a complimentary pickup for you. Once we receive and inspect the item, your refund (minus original shipping and any applicable packaging fees) will be processed.
For residential purchases, Hati Home offers a 5-Year Limited Warranty to the original purchaser. This warranty protects against manufacturing defects in materials and workmanship under normal residential use for five (5) years from the date of delivery.
Products explicitly designated as Contract Grade or installed in commercial, hospitality, trade, or non-residential environments are covered under our 1-Year Limited Contract Warranty.
We are excited to announce our collaboration with Mirra as a Try Before You Buy option for dinging chairs and counter stools..
It is very important to us that you can confidently find the perfect fit and style when shopping with us online.
Now, you can try our products before you buy, completely risk-free.
How it Works
- Add to Cart: Use the Try Before You Buy button when adding items to your cart.
- Checkout & Payment Hold: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
- Try at Home: Once your order arrives, you will have 7 days to try on the items.
- Complete Order: We'll send access to your Customer Portal where you can follow the steps to finalize your order. You'll only be charged if you decide to keep the item.
Returns
We will include a prepaid return label in your parcel. Complete the order and request the return in the Customer Portal before posting back to us. The easiest way to complete your return is to drop off your box at Fedex.
Return Guidelines:
- Returns must be posted within 7 days of completing the order. After 7 days, your card will be charged for the original order amount shown at checkout.
We’ve got you covered. To ensure a quick replacement or repair, please follow these three steps:
If you see visible damage to the box or the item during delivery, tell the driver and note "Damaged upon arrival" on the delivery receipt before signing.
Take a clear pictures of the damaged item and the exterior packaging (including the shipping label).
Report within 48 hours, emailing us at hello@hatihome.com with your order number and photos. We will review your claim and arrange for a professional repair, part replacement, or a full exchange at no cost to you.
Yes. The majority of our collection is engineered to meet contract-grade standards, meaning they are built to withstand the rigorous demands of high-traffic commercial environments. From reinforced joinery to durable finishes, our pieces are designed for both longevity and style. For a full list of certified products, technical specifications, or to discuss your specific project requirements, please contact shelley@hatihome.com.
A pre-order allows you to reserve a high-demand item before it officially arrives in our warehouse. Payment is collected at checkout to secure your spot in line.
We work quickly to get your items on their way! Orders are processed within 1 to 3 business days (excluding weekends and holidays). As soon as your package is packed and ready, we’ll send you a confirmation email with tracking info. Standard transit time typically takes 3 to 14 business days, depending on your location.
Please reach out to us right away at hello@hatihome.com! If your order hasn't shipped yet, we're happy to update the address for you. If it's already on its way, we won't be able to redirect the package, and additional re-shipping fees will apply—so the sooner you let us know, the better.
To reduce our carbon footprint, we ship orders in full. If your order contains both "In-Stock" and "Pre-Order" items, the entire shipment will be held until the pre-order item is ready.
Need your other items sooner? If you would like your in-stock items delivered immediately, please purchase them in a separate transaction from your pre-order items or reach out to hello@hatihome.com for assistance.
Because space in our warehouse is limited and orders move quickly, we’re usually unable to hold items once a purchase is made. However, if you have a special scheduling need, reach out to us at hello@hatihome.com within 24 hours of placing your order—we'll do our best to accommodate you!
Our full-grain leather is vegetable-tanned to preserve the natural character of the hide. This process highlights the leather’s subtle grain and variation while using more environmentally responsible tanning methods. A UV-protective topcoat helps guard against discoloration and everyday stains while allowing the leather to age beautifully over time.
Dust regularly with a dry microfiber cloth or a soft-bristled vacuum attachment. For light residue, wipe gently with a cloth slightly dampened with distilled water.
In drier climates, a high-quality leather conditioner may be applied once or twice per year to maintain suppleness. Always test any conditioner on an inconspicuous area before applying to the entire piece to ensure there is no discoloration.
Our oak is sustainably sourced from forests in the United States and selected for its strength, durability, and beautiful natural grain. The wood is finished with a clear, water-based lacquer that provides UV protection to help prevent yellowing while guarding against everyday stains.
Dust regularly with a lint-free cloth to keep the surface clean. In the case of spills, wipe the area with a soft white cloth dampened with cold water, then dry immediately.
Avoid harsh cleaners or abrasive materials, as these may damage the finish.
Teak is prized for its exceptional durability and natural resistance to weather. Rich in oils and dense in structure, it performs beautifully both indoors and out. Our old-growth teak is salvaged from traditional Indonesian homes, with each beam carrying decades of history. Natural variations in tone, texture, and character are to be expected—and are a reflection of each piece’s unique past.
Dust regularly with a lint-free cloth to keep the surface clean. In the case of spills, wipe the area with a soft white cloth dampened with cold water, then dry immediately.
When used outdoors, teak will naturally develop a soft silver-grey patina over time. To maintain the original warm brown tone, teak oil may be applied once or twice per year.
Our COM (Customer’s Own Material) program allows you to specify your own fabric across a wide range of upholstered pieces—so every project feels truly bespoke.
Please email hello@hatihome for the correct forms to get started.
Looking to bring your vision to life?
We partner with designers and trade professionals to create bespoke, white-label furniture collections crafted by our trusted artisans and backed by our commitment to quality, detail, and timeless design.
Email Shelley@hatihome.com to explore a partnership.
